Qualification: Bachelors/ Masters/ Equivalent Degree in Marketing/ Sales/ Business Administration
Experience: 4+ years in the relevant field
Job Description:
Key Accounts manager receives customer applications and requirements, ensures all required information & documents are available. Develops strong bond with customers, to generate demand and to enhance revenue. Responsible to achieve high level of customer satisfaction, while interfacing with the customer
Major Responsibilities
Customer Relationship Management:
· Takes full ownership of the per-assigned group of corporate/ SME customers and ensures customers’ needs are met & satisfied.
· Establishes bond and relationship with the customer through friendly, respectful and professional interaction.
· Gains maximum customers knowledge through engaging in a dialogue, with the customer and builds customer profile. (i.e. Segment, network & type and number of products & services).
· Have a good knowledge about customers business and activities in order that suitable sale proposal can be made.
· Frequently visit his customers, explain new services/ ideas/ packages to them and obtain new orders.
Manage Business Opportunities:
· Identify large sales (business opportunity) in potential and successfully conclude deals.
· Reviews the application and customer requirement, ascertains the correctness of the data and compliance with necessary formalities and understands the customer needs.
· Closely work with the support groups to ensure customer requirement are met in time.
· Ensure full customer satisfaction within the rules and regulations of PTCL.
Control activities:
· Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls
· Ensure compliance with legal and ethical standards
· Undertake performance management
· Monitor and evaluate reporting employees.
· Any Other Projects Assigned by the Supervisor
Customers (Target Market)
Channel Sales, Corporate - Marketing Departments
Sales Skills
Solution Selling
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